PRIVACY POLICY


1. Introduction

Pre-Pack Partners respects your privacy and is committed to protecting personal information processed through this website and in the course of its business activities.

This Privacy Policy explains how Pre-Pack Partners collects, uses, stores, shares and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African laws.

For purposes of POPIA, the legal entity operating as Pre-Pack Partners is the responsible party in respect of personal information processed for its own purposes.

2. Personal Information We May Collect

Depending on how you interact with Pre-Pack Partners, we may collect personal information including:

  • your name and surname;

  • company or organisation name;

  • job title or position;

  • telephone number and email address;

  • business and contact details;

  • information submitted through website enquiry or contact forms;

  • correspondence and communications with us;

  • information relating to a company, its directors, shareholders, employees, creditors or other stakeholders where relevant to an enquiry or engagement;

  • financial or commercial information voluntarily provided to us;

  • documents or information supplied in connection with a potential restructuring, business rescue, pre-packaged transaction, turnaround or related engagement;

  • website usage information, including IP address, browser information, device information and similar technical data; and

  • any other personal information that you voluntarily provide to us.

We will endeavour to collect only information that is reasonably necessary for the purpose for which it is being processed.

3. How We Collect Personal Information

We may collect personal information:

  • directly from you;

  • when you contact us by email, telephone, website form or other communication;

  • when you engage, or consider engaging, Pre-Pack Partners;

  • through meetings, correspondence and professional engagements;

  • from companies, directors, shareholders, creditors, employees, advisers and other stakeholders involved in a matter;

  • from publicly available sources, including company records and other legitimate public databases;

  • from professional advisers, service providers or referral partners where lawful and appropriate; and

  • automatically through your use of our website, including through cookies and similar technologies where applicable.

Where personal information is obtained from a source other than the person to whom it relates, Pre-Pack Partners will process that information only where permitted by applicable law.

4. Purposes for Which We Use Personal Information

Pre-Pack Partners may process personal information for purposes including:

  • responding to enquiries;

  • assessing potential engagements or mandates;

  • providing restructuring, turnaround, business rescue, pre-pack, distressed investment or related advisory services;

  • conducting preliminary assessments and due diligence;

  • communicating with clients, potential clients, creditors, shareholders, directors, employees, advisers and other stakeholders;

  • administering professional engagements;

  • maintaining business and professional relationships;

  • complying with legal, regulatory, professional and contractual obligations;

  • maintaining appropriate business and financial records;

  • preventing fraud, misuse or unlawful activity;

  • establishing, exercising or defending legal rights;

  • improving our website, services and communications; and

  • sending relevant business communications where permitted by law.

Personal information will not be processed in a manner that is incompatible with the purpose for which it was collected unless such further processing is permitted by law.

5. Legal Basis for Processing

Pre-Pack Partners will process personal information where there is a lawful basis for doing so, which may include:

  • where you have provided consent;

  • where processing is necessary to enter into or perform a contract;

  • where processing is necessary to comply with a legal obligation;

  • where processing is necessary to protect a legitimate interest of the person concerned;

  • where processing is necessary for the legitimate interests of Pre-Pack Partners or a third party, provided those interests do not unjustifiably interfere with the privacy of the data subject; or

  • where processing is otherwise permitted or required by law.

Where processing is based on consent, consent may generally be withdrawn, subject to any other lawful basis that permits continued processing.

6. Information Relating to Restructuring and Business Rescue Matters

Due to the nature of the services provided by Pre-Pack Partners, information supplied to us may include information concerning directors, shareholders, employees, creditors, customers, suppliers and other stakeholders.

A client or other person providing personal information concerning third parties to Pre-Pack Partners should ensure that it is lawfully entitled to disclose that information.

Where Pre-Pack Partners is formally engaged in a matter, additional confidentiality, information-processing or statutory obligations may arise from the applicable engagement terms, legislation or the nature of the appointment.

Submission of information through this website does not in itself create a professional, advisory, fiduciary or business rescue practitioner relationship with Pre-Pack Partners.

7. Sharing of Personal Information

Pre-Pack Partners may disclose personal information where reasonably necessary to:

  • employees, directors, consultants or contractors involved in providing our services;

  • professional advisers, including legal, financial, tax, accounting or other specialist advisers;

  • information technology, website hosting, cloud storage and other service providers;

  • parties involved in a restructuring, business rescue, transaction or advisory engagement where disclosure is necessary and lawful;

  • regulators, courts, government authorities or law-enforcement bodies where required by law; or

  • other parties where you have authorised the disclosure or where it is otherwise permitted by law.

Pre-Pack Partners does not sell personal information.

Where third-party service providers process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and data-protection arrangements are in place.

8. Cross-Border Processing

Some service providers used by Pre-Pack Partners may process or store information outside South Africa.

Where personal information is transferred outside South Africa, Pre-Pack Partners will take reasonable steps to ensure that the transfer complies with POPIA and that the information receives an appropriate level of protection.

9. Security of Personal Information

Pre-Pack Partners will implement reasonable technical and organisational safeguards appropriate to the nature of the information processed in order to protect personal information against:

  • loss or damage;

  • unauthorised destruction;

  • unlawful access;

  • unauthorised processing; and

  • accidental or unlawful disclosure or alteration.

No electronic transmission or storage system can, however, be guaranteed to be completely secure.

10. Retention of Personal Information

Personal information will be retained only for as long as reasonably necessary to fulfil the purpose for which it was collected, or for such longer period as may be required or permitted by law, contractual obligations, professional requirements or legitimate business purposes.

Once personal information is no longer required, it will be securely deleted, destroyed or de-identified where reasonably practicable and appropriate.

11. Cookies and Website Analytics

The Pre-Pack Partners website may use cookies and similar technologies to support website functionality, understand website usage and improve the user experience.

Cookies may collect information such as your IP address, browser type, device type, pages visited and the time spent on the website.

Where required, users may manage or disable cookies through their browser settings or any cookie-preference functionality made available on the website.

12. Direct Marketing

Pre-Pack Partners may communicate with existing or prospective clients and business contacts regarding services, developments or information that may be relevant to them where permitted by applicable law.

Where consent is required for electronic direct marketing, such communications will only be sent in accordance with POPIA.

You may request that marketing communications cease at any time by using the unsubscribe mechanism provided or by contacting us directly.

13. Your Rights

Subject to POPIA and other applicable law, you may have the right to:

  • request confirmation of whether Pre-Pack Partners holds personal information about you;

  • request access to your personal information;

  • request correction or updating of inaccurate or incomplete information;

  • request deletion or destruction of personal information in circumstances permitted by law;

  • object to certain processing of your personal information;

  • withdraw consent where processing is based on consent; and

  • lodge a complaint with the Information Regulator.

Certain requests may be subject to limitations imposed by law, confidentiality obligations, legal privilege or other legitimate grounds for retaining information.

14. Information Officer and Privacy Enquiries

Questions concerning this Privacy Policy or the processing of personal information by Pre-Pack Partners may be directed to:

Information Officer: [Name]
Email: [Email address]
Telephone: [Telephone number]
Physical address: [Registered/business address]

Requests relating to access, correction, deletion or objection should provide sufficient information to enable Pre-Pack Partners to identify the relevant records and verify the identity of the person making the request.

15. Complaints to the Information Regulator

A person who believes that their personal information has been processed in contravention of POPIA may lodge a complaint with the Information Regulator of South Africa.

Information about the Information Regulator and its complaint procedures is available from the Regulator's official website.

16. Third-Party Websites

The Pre-Pack Partners website may contain links to external websites.

Pre-Pack Partners is not responsible for the privacy practices, security or content of third-party websites, and users should review the privacy policies applicable to those websites before providing personal information.

17. Changes to this Privacy Policy

Pre-Pack Partners may amend this Privacy Policy from time to time to reflect changes in its business practices, technology or applicable law.

The latest version published on this website will apply from its stated effective date.

Last updated: September 2026